No sooner said than done.

We say what we believe. And we do what we say, too. It’s that simple at tricontes360.

“No sooner said than done” is a fundamental part of our identity. In this section, we discuss exactly what we are doing to make our company fit for the future and attractive – benefiting our entire industry in the process. Let’s get to work on that together, exactly as intended by our “we connect” principle!

Check back here regularly and discover what’s changed.
We are far from finished. In fact, we are just getting started.


#said

Everyone is welcome here.

#done

Jobseekers over 50: welcome.
Women in managerial roles: welcome.
People with disabilities: welcome.
Foreign cultures and backgrounds: welcome.
Different religions and worldviews: welcome.
Sexual identity or orientation beyond the heterosexual norm: welcome.
Everyone: welcome.

#said

We are committed to the fight against the pandemic.

#done

Fighting this pandemic is a herculean task. For every one of us. We are doing our bit during these times, with passion and commitment: in the space of just six weeks, we have set up a team of 600 call agents in Berlin to coordinate vaccination appointments.

#said

We are all pulling together.

#done

At tricontes360, we help one another. To help children in need, we were involved in the “Sternstunden Day 2020” fundraising event. Our mixed team of call agents and managers received a total of 41,191 calls in 18 hours. The result? A record total raised.

#said

Here, technology serves the people.

#done

Analyses of customer calls are only used for quality management purposes. Not any more. With the new speech-to-text-based employee development programme, tricontes360 is charting a new course. Call data continuously generates findings, which can be used to tailor the development of each team member – with full GDPR compliance, of course.

#said

We welcome criticism and feedback.

#done

Criticism helps us grow when it is handled constructively. Negative feedback and destructive posts on social media are not something we delegate to our lawyers to handle. We prefer to engage in conversation rather than hit the delete button. Always with respect and never in a condescending or instructive manner. That is what we owe to everyone, especially those who have been or are still in contact with us.