“We are the contact centre specialist operating across Europe with about 2,500 employees in 14 locations.”
We create outstanding connections between companies and people.
In this way, we promote the positive perception of companies and make a measurable contribution to economic success.
We shape sustainable relationships between customers and companies.
As a result, every single contact helps to build trusting connections.
For us, tangible appreciation in customer dialogue is the basis for loyalty and long-term customer relationships.
In all our activities, we place the people front and centre.
We embrace diversity, promote individuality and enable prospects for personal development.
2,500+
employees
Multichannel Contact Center with about 2,500 employees.
14
locations
At 14 locations in Germany and abroad, we shape more than 30 million customer relationships per year across all communication channels.
100 Million
connections
tricontes360 account managers make over 100 million connections between businesses and people every year.
95%
top marks
In 95% of all customer requests, the employees succeed in concluding transactions with top marks in quality.
30 years
of experience
Over 30 years of experience in B2C, B2B, customer management and sales.
30%
higher conversion
30% higher conversion and more efficient processes through digitalisation and automation.
Centre of Excellence – The “we connect” Model
The Centre of Excellence bundles competencies in cross-divisional teams.
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The results – Case Studies and White Papers
Let’s connect
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